Refund policy

Thought process

Here's your Refund policy with the email updated to kinridge.uk@outlook.com (there's no brand name in the body of this one to change — it's generic — so it's just the three email swaps). Paste-ready:

Returns & Refund Policy

Returns

We offer a 30-day return period. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging where possible. Proof of purchase may be required.

To request a return, please contact us at kinridge.uk@outlook.com.

Returns must be authorised before being sent back. Once your return request has been approved, we will provide instructions on how and where to return your item. Items returned without prior authorisation may not be accepted.

Return Shipping Costs

Unless an item is faulty, damaged, defective, or incorrect, customers are responsible for the cost of returning the item.

If an item arrives damaged, faulty, or incorrect, please contact us as soon as possible and provide photographs where possible so we can resolve the issue promptly.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, faulty, defective, or you have received the wrong item, contact us at kinridge.uk@outlook.com within a reasonable period after delivery. We will assess the issue and work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy in accordance with your statutory rights.

Change of Mind

If you change your mind about a purchase, you may have the right to cancel your order and return the item in accordance with applicable consumer protection laws.

Returned items should be unused and returned in their original packaging where possible.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

Personalised or custom-made items
Perishable goods
Items that cannot be returned for hygiene reasons once opened
Gift cards

If you are unsure whether your item is eligible for return, please contact us before making a purchase.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at kinridge.uk@outlook.com.

Your Statutory Rights

Nothing in this policy affects your legal rights under applicable UK consumer protection laws, including your rights under the Consumer Rights Act 2015 and other applicable legislation.